Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (2024)

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CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Customer Service Specialist Customer Care Assistant Customer Service Officer - Customer Assistance Center (BDO Life) Customer Support Representative, Contact Center (Shift work required) Contact Center - Customer Service Officer (Voice) Digital Customer Service Officer Customer Care Professional - American Express Customer Relations Services Representative Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Lead Customer Service Expert (Remote, Contract) Customer Service Representatives - Molino Call Center Opening - 19k Base Customer Service Expert (Remote, Contract) Customer Service Agent / No Experience Needed Customer Service Representative Customer Service Associates Customer Service Representatives - With or Without Experience Customer Happiness Agent (Remote) Customer Service Assistant Customer Care Specialist Customer Relations Services Representative No Experience Required - Customer Service Agent Customer Service Representative - No Experience Required Customer Service Agent / No Needed Work/BPO Exp - Join Now People also viewed Customer Service Associates Customer Service Representative No Exp Required - Customer Service Agent Chat Customer Service Representative Customer Support Executive Customer Service Representative Customer Service Agent / No Experience Needed Customer Service Representative Customer Service Representative (EGGS - 05102024 - FTCSR) Executive Customer Service Explore collaborative articles References

Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (1)

CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE)

Tata Consultancy Services Taguig, National Capital Region, Philippines

Tata Consultancy Services Taguig, National Capital Region, Philippines

4 days ago 98 applicants

Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (3) Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (4) Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (5)

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Key Accountabilities:

NPS/ Customer Service (40%)

• Review regularly your own Customer Service feedback and act on opportunities for improvement • Ensure a continuous focus on achieving and exceeding customer advocacy targets on interactions with all customers

• Apply customer service best practice principles appropriately, achieving exceptional Customer Service results.

• Provide options to members by proactively identifying opportunities to promote Health cover options, services and products.

• Ensure your quality results are reviewed so that you can identify patterns and act on identified areas for your own development.

• Record any skilling gaps appropriately in your performance development/action plans allowing coaching and support to be provided in those areas

Operational Effectiveness (20%)

• Actively engage, participate and contribute to team and a collaborative based programs/ projects/ activities/ incentives/ improvement initiatives.

• Deliver continuous improvement in achieving performance excellence and operational efficiencies in all areas of work.

• Ensure that you keep up to date on all relevant business information and news to ensure you understand overall business objectives and programs of work.

• Awareness of all risk and compliance obligations and completion of all assigned compliance training modules, policies, guidelines and legal frameworks required in your role.

Customer Opportunities (30%)

• Proactively Identify opportunities and triggers to undertake effective cover reviews in order to add value during interactions and retain members.

• Use effective questions to undertake needs based analysis approach to uncover current and future need and recommend appropriate cover changes and/ or additions.

Member Availability (10%)

• Adherence to roster. Take breaks on time and return promptly.

• Adherence to shift start times. Turn up on time for the correct shift.

• Check schedules regularly so that you are aware of any changes to your roster well in advance.

• Ensure you are using the correct soft phone states during the duration of your shift.

• Use allocated off phone time efficiently if/when required, to effectively resolve members query

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Customer Service, Information Technology, and Health Care Provider

  • Industries

    Outsourcing and Offshoring Consulting, Insurance, and IT Services and IT Consulting

Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (6) Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (7) Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (8)

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Tata Consultancy Services hiring CUSTOMER SERVICE AGENT | BATCH 1 ( DAYSHIFT / NON-VOICE) in Taguig, National Capital Region, Philippines | LinkedIn (2024)

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