Percipio Frequently Asked Questions (2024)

Below are common causes for course errors and buffering screens:

• Courses are published to be completed in one sitting. Starting a course and resuming even two hours later will affect progress. The course will not allow you to resume from where you left off, and instead start from the beginning again. Employees should anticipate finishing the course in one sitting
• Your web browser is outdated. You must use the current version or one version prior
• Using an unsupported browser like Microsoft Edge. Use Mozilla Firefox , Chrome, or Safari if you are a Mac user
• Moving through the course too quickly. Clicking through slides too quickly before the content has had time to play through will cause a course to glitch and affect your progress
• Autoplay is not enabled. Follow Allow autoplay instructions:https://support.mozilla.org/en-US/kb/block-autoplay

Please include screenshots whenever you encounter an error so we may troubleshoot the issue accordingly.

Web-based courses function best in Mozilla Firefox and Chrome. Try the following:

1. Ensure you do not have pop up blockers enabled
2. If using Mozilla Firefox, ensure you have autoplay enabled for this browser. Steps to enable autoplay are available onFirefox Support.

NOTE: Microsoft Edge is not a supported browser. Additional web requirements can be accessed on thePercipio for Web Requirements articlein the knowledge base.

To turn off email notifications:

1. Select your name from the upper right-hand corner of your home page
2. Select “Account Information”
3. Under “Notifications” you can toggle off any notifications you no longer wish to receive

Learners can access a variety of resources to learn more about the Online Learning System.

• Access theNew Learner to Percipio Channel
• Access thePercipio Product Channel
• Visit theSkillsoft Percipio pagefor access to additional resources including theKnowledge Base for Learners

Try the following:

1. Ensure you do not have pop up blockers enabled.
2. If using Mozilla Firefox, ensure you cleared your cache.
3. Note: Microsoft Edge is not a supported browser.

Only current UTEP employees (including graduate student employees) have access:

• New employees receive access to their online learning account after their employee profile and hire action is successfully completed within PeopleSoft.
• An enabled Network ID/Password is required to access your Online Learning Account. For assistance in obtaining your UTEP credentials, please email or call the UTEP Help Desk.
• New learner accounts are created by bulk upload of employee data from their Peoplesoft employee record. Please check with your supervisor, if you are not able to access your Percipio account after two weeks.
• If you have obtained your login credentials and you are still unable to access your Percipio account, please contactthe UTEP Helpdesk for assistance.

A Channel is where you can find all content about a particular subject area of interest. Channels present several types of content, using different views and presentation options to assist you with determining what content best meets your needs. Learn more about channels on theknowledge base.

A Journey is a structured learning path. A journey keeps you working toward an overall goal, helping you to achieve your career aspirations. Each stage takes you step-by-step through a diverse set of topic areas. As you move along the path, each journey builds upon your current knowledge allowing you to broaden and strengthen your skills. Learn more about journeys on theknowledge base.

Try the following:

1. Ensure you do not have pop up blockers enabled.
2. If using Mozilla Firefox, ensure you cleared your cache.
3. Note: Microsoft Edge is not a supported browser.

• Please access Skillsoft’s knowledge base article “My course progress isn’t saving” for solutions to common course progress issues.
• Some of the most common concerns are related to browser health, so it is important to keep your web browser updated and clear your cache and cookies often. Specific information from Skillport can be foundhere.
• Microsoft Edge is not a supported browser, ensure you are using Google Chrome, Mozilla Firefox or Safari if you are a Mac user.

There are multiple ways to find a variety of content types within Percipio:

1. From theLibraryselectSkill Areasto open the Library home page, then select the area and subject underWhat would you like to learn today.From the menu directly, select the specific area and subject, a Certification, an Aspire Journey, or something from the Showcase.
2. The Percipio search function recognizes a variety of content types. For a full list, please visit theUnderstanding Search sectionin the knowledge base.

To help your employees create a learning plan you can:

1. Determine what job duties within your department require special skills or university-specific knowledge.
2. Evaluate your employee’s skills and compare them to your required skillset.
3. Match the required skill-development with the courses offered through HRS Training and Development Unit. Ultimately, this comparison will lead you to identify the courses appropriate for your employee’s training plan.
4. Work with the employee to schedule training, considering both the employee’s schedule and departmental needs.

Information on upcoming Classes (previously called “Sessions”) of Live Courses are featured in promotional content strips and on the banner at the top of the page immediately upon users’ Login to Percipio.

Additionally, you can learn more about live courses in theFind Live Courses sectionof the Knowledge Base.

It is important to register for each live course you wish to attend so you can be updated of any changes and receive notifications regarding class changes and updates.

You can register in live courses by logging in and searching for a specific course title or by using the library drop down menu.